Separate desks, one system
Use divisions to keep third-party enquiries apart from franchise ones. Each enquiry is tagged from the ad or message it came from, and assigned to the right people.
From enquiry to order
- The bot collects the enquirer’s details and requirement
- Reps follow up from their daily queue
- Orders, payments and dues are tracked per party
- Purchase orders and stock sit alongside sales
Questions
Can franchise and third-party leads go to different reps?
Yes. Divisions and assignment rules let each type of enquiry reach its own team.