What does the Cerebyl WhatsApp bot do?
It holds the first conversation with every person who messages your number, whether they came from a Meta ad, your website or a lead portal, so no enquiry waits for office hours.
- Replies in the language the customer writes in, including Hindi and Hinglish
- Asks the questions you set: city, firm name, drug licence, the range they want
- Shares product lists and catalogue PDFs, and product photos when you switch them on
- Reads images the customer sends, such as a visiting card or a licence
- Fills the lead’s details in Cerebyl from the chat, so reps don’t retype anything
- Hands the chat to a person when a human reply is needed
How the bot talks: three styles
Each company chooses the style that suits its sales process, and can change it any time.
- Form: collects the details you need in a short, structured chat and closes politely
- Smart: a natural conversation that answers questions about your range and terms
- Sales: a more active conversation that works toward the next step
It knows your company
You give the bot your terms in plain language: monopoly terms, minimum order value, payment terms, promotional support and your common questions. It answers from that knowledge and from your product catalogue, and it does not make up terms you have not given it.
Ads, divisions and broadcasts
If you run separate divisions, Cerebyl can tag each enquiry to the right division from the ad it came from. You can also send WhatsApp broadcasts with Meta-approved templates to chosen leads, filtered by division, stage or temperature.
Your number, your account
The bot runs on your own WhatsApp Business number through Meta’s official WhatsApp Business Platform. Cerebyl is a Meta Tech Provider, so you connect your number in a few steps from inside the app. Meta’s message charges are billed by Meta to your WhatsApp account.
Questions
Will the bot reply at night and on Sundays?
Yes. The bot replies whenever a message arrives, including nights, Sundays and holidays. Your reps see the full conversation when they start work.
Can it reply in Hindi?
Yes. The bot mirrors the customer’s language, so a message in Hindi or Hinglish gets a reply in the same style.
Do I need a new WhatsApp number?
You need a number connected to the WhatsApp Business Platform. You can connect your existing business number from inside Cerebyl.
Can my team take over a chat?
Yes. A person can reply in the chat at any time, and the bot can hand the conversation to your team when it needs a human answer.